Privacy & Cookie Policy

Last updated: 26/08/2025

At AIKI Floors (www.aikifloors.co.uk), we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information, and how we use cookies on our website.

1. Information We Collect

We may collect the following information when you use our website or contact us:

  • Name, phone number, and email address (when you complete a contact form or request a quote).

  • Any information you voluntarily provide in your enquiry.

  • Technical data such as IP address, browser type, and device information (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide our floor sanding and finishing services.

  • Manage appointments and bookings.

  • Improve our website, services, and customer experience.

  • Send you service-related updates (only if you requested this).

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Cookies

Our website uses cookies to:

  • Ensure the site works properly (essential cookies).

  • Analyse website traffic and usage through tools like Google Analytics.

  • Support advertising campaigns (Google Ads, Facebook Pixel), if you accept marketing cookies.

Cookies are small text files stored on your device. You can control or delete cookies through your browser settings.

4. Your Choices

When you first visit our website, you will see a cookie banner. You can:

  • Accept all cookies.

  • Decline non-essential cookies.

  • Change your preferences at any time.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

6. Data Retention

We only keep your personal information as long as necessary to provide our services and comply with legal requirements.

7. Your Rights

Under UK and EU data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Restrict or object to certain processing activities.

  • Withdraw consent for marketing cookies at any time.

To exercise these rights, please contact us at:
📧 aikifloors@gmail.com
📞 07988562428

8. Third-Party Services

We may use trusted third-party services such as:

  • Google Analytics (Google LLC)

  • Google Ads (Google LLC)

  • Facebook Pixel (Meta Platforms, Inc.)

These services may set their own cookies to track performance and advertising.

9. Contact Us

If you have any questions about this Privacy & Cookie Policy, please contact us:

AIKI Floors
📧 aikifloors@gmail.com
📞 07988562428
🌐 www.aikifloors.co.uk